In this article, we are going to cover some steps that will help if you are having trouble logging into your account using a web browser. These issues can occur, and a simple cache clean-up may be the solution. This article will cover Google Chrome, Apple Safari, Microsoft Edge, and Firefox.

Warning: Clearing your cache and cookies will log you out of most websites you were previously signed into. You will have to re-enter your username and password. Clearing the cache can delete saved settings and permissions (mic, camera, access, etc.)

If this does not fix the problem, please contact IT Support so we can investigate further.

Clearing your cache in Google Chrome
Clear your browsing history in Safari on Mac
Clearing your cache in Microsoft Edge
Clearing your cache in Firefox


 

Clearing your cache in Google Chrome

1. Click on the three vertical dots on the top right
2. Move your mouse over "History", and then click on "History" in the dropdown menu
3. On the left-hand side, click on "Delete browsing data" to open up a menu
4. In the menu, click "Advanced"
5. In the time range, select "All time"
6. Make sure "Cookies and other site data", "Cached images and files", "Site settings", and "Hosted app data" are selected
7. Once everything is selected, click "Delete data", and close the tab

Here is how to clear your Cache when you are using Mac Safari.

Clear your browsing history in Safari on Mac

You can remove all records that Safari keeps of where you’ve browsed during a period of time you choose. If your Mac and your other devices have Safari turned on in iCloud preferences, your browsing history is removed from all of them. Clearing your browsing history in Safari doesn’t clear any browsing histories kept independently by websites you visited.

Clearing your cache in Microsoft Edge

1. Click the 3 horizontal dots on the top right
2. On the dropdown menu, scroll to the bottom and click "Settings"
3. On the left-hand side click "Privacy, Search and Services"
4. At the top, click "Clear browsing data"
5. In the menu, select "All time"
6. Make sure "Cookie and other site data", "Cached images and files", and "Site permissions" are selected
7. Once everything is selected, click "Clear now", and close the tab

Clearing your cache in Firefox

1. Click the menu button  on the top right
2. Click "Settings"
3. On the left-hand side, click "Privacy & Security"
4. Scroll down to the Cookies and Site Data section, and click "Clear Data…."
5. In the menu, make sure When is "Everything"
6. Make sure "Cookies and site data" and "temporary cached files and pages" are selected
7. Once everything is selected, click "Clear", and close the tab